No Refund & Cancellation Policy

1. No Refund Policy

All purchases made through WAAI are generally non-refundable and non-reversible.

Once a subscription, plan, credit, messaging package, or other paid service has been purchased and payment has been successfully processed, the payment will generally not be refunded.

This includes:

• Monthly subscriptions
• Annual subscriptions
• SaaS plans
• WhatsApp messaging packages
• Message credits
• API usage credits
• Campaign credits
• Add-on services
• Additional user or account charges
• Upgrades
• Renewals
• Promotional or discounted plans
• Partially used subscriptions
• Unused credits after purchase

2. 7-Day Free Trial

New WAAI accounts may be eligible for a one-time 7-day free trial so that you can evaluate the Services before purchasing a paid plan.

• The free trial is available only once per account and cannot be repeated, extended, or reactivated.
• No payment is charged for the free trial, and it does not renew automatically into a paid plan.
• The free trial may include limits on features, messaging, or usage that are lower than those of paid plans.
• When the free trial ends, access to the Services may be limited or suspended until you choose and purchase a paid plan.
• Sofitgrow may refuse, limit, or end a free trial where we reasonably believe it is being misused, including by creating multiple accounts to obtain additional trials.

Because the free trial is provided at no charge, no payment is refundable in connection with it.

Any plan, credit, or other paid service purchased during or after the free trial is subject to this policy and is generally non-refundable. We therefore encourage you to use the free trial to confirm that WAAI meets your needs before you purchase.

3. Subscription Cancellation

You may cancel your subscription at any time through the available account or subscription-management options.

Cancellation will normally prevent the subscription from renewing for the next billing period.

However, cancellation does not automatically entitle you to a refund for the current billing period.

Unless otherwise stated, you may continue to use the paid Services until the end of the applicable subscription period.

4. Automatic Renewal

Where automatic renewal is enabled, your subscription may automatically renew at the end of the applicable billing period.

You are responsible for cancelling your subscription before the next renewal date if you do not wish to be charged for the following billing period.

Charges already processed for a renewal are generally non-refundable.

5. Unused Credits

Purchased credits, message credits, API credits, or other usage-based balances are generally non-refundable.

Unused credits do not have a cash value and cannot normally be exchanged for cash or transferred to another account.

Unless expressly stated otherwise, unused credits may expire according to the applicable plan or service terms.

6. Plan Upgrades and Downgrades

If you upgrade your subscription, the applicable additional amount may be charged according to the pricing displayed at the time of the upgrade.

Upgrading a plan does not automatically create a right to a refund for the previous plan.

If you downgrade your plan, the change will generally take effect at the beginning of the next billing cycle unless otherwise specified.

No refund or cash credit will normally be provided for the unused portion of the previous plan.

7. WhatsApp and Meta-Related Charges

WAAI may depend on WhatsApp Business Platform, Meta services, telecommunications providers, cloud infrastructure, and other third-party services.

Charges associated with such services may be incurred based on your usage, messaging activity, templates, conversations, campaigns, or other applicable service rules.

Once such charges or usage have been incurred, they are generally non-refundable.

WAAI is not responsible for refunds arising from restrictions, suspensions, quality ratings, template rejections, messaging limitations, account restrictions, or other actions imposed by WhatsApp, Meta, or another third-party provider, except where required by applicable law or expressly agreed by us.

8. Account Suspension or Termination

If your WAAI account is suspended or terminated because of:

• Violation of our Terms of Service
• Violation of WhatsApp or Meta policies
• Spam or abusive activity
• Unauthorized messaging
• Fraudulent activity
• Illegal activity
• Misuse of the Platform
• Security violations
• Chargebacks or payment abuse

you will generally not be entitled to a refund for any unused portion of your subscription or credits.

9. Technical Issues

Temporary technical problems, maintenance, outages, third-party service interruptions, WhatsApp/Meta API issues, internet connectivity problems, or other circumstances outside our reasonable control do not automatically qualify for a refund.

Where appropriate, Sofitgrow may, at its sole discretion, provide service credits, extensions, or other remedies.

10. Exceptions

Although our standard policy is that purchases are non-refundable, nothing in this policy is intended to exclude or limit any refund, remedy, or consumer right that cannot legally be excluded under applicable law.

A refund or other remedy may be considered where:

• A payment was processed more than once due to a verified technical error;
• Sofitgrow charged an amount incorrectly;
• The Services were materially different from what was expressly agreed or advertised;
• A refund is required by applicable law;
• Sofitgrow expressly approves a refund in writing.

Any approved refund will be processed using the original payment method where reasonably possible.

11. Duplicate Payments

If you believe you have been charged twice for the same transaction, please contact our support team with:

• Account email
• Transaction ID
• Payment receipt
• Date and amount of the transaction

After verification, an eligible duplicate payment may be refunded.

12. Promotional Offers

Promotional pricing, discounts, free trials, special offers, or promotional credits may have additional conditions.

Unless specifically stated otherwise, promotional purchases are subject to this No Refund & Cancellation Policy.

13. Chargebacks

Before initiating a chargeback with your bank or payment provider, please contact Sofitgrow and allow us a reasonable opportunity to investigate the issue.

Unauthorized or fraudulent chargebacks may result in suspension or termination of your WAAI account.

Nothing in this section limits your rights under applicable law.

14. Refund Request

If you believe your situation qualifies for an exception under this policy or applicable law, you may contact us with the relevant transaction details.

Refund requests should include:

• Full name
• Registered email address
• WAAI account information
• Transaction ID
• Payment date
• Amount paid
• Reason for the request
• Supporting information, where applicable

Each request will be reviewed based on the circumstances and applicable law.

15. Contact Us

For cancellation, billing, or refund-related questions, contact: